Help

For information on shipping prices and policies, please click here.

Our online store is set up using a shopping cart arrangement. Please scroll down for information on how to use our shopping cart.

We accept payment online via Mastercard or Visa. Alternately you can print out your shopping cart and send your details via snail mail.

All prices are shown and charged in New Zealand Dollars (NZD). The approximate price in US Dollars (USD) is also displayed for your convenience, or you can select from a variety of currencies including Pounds and Euros using the box at the bottom of the menu on the left hand side of this page. You can check exchange rates using: The XE.com Universal Currency Converter

Ordering via regular Mailorder

Although we use Secure SSL encryption for transfer of your details, we understand that some people would rather not submit credit card information via the Internet.

An excellent alternative to using our online checkout is to add all of the items that you wish to purchase to your shopping cart, then print out a copy of the shopping cart using your printer. Write your details, including Name, Address, Credit Card Name, Number and Expiry Date onto the paper and mail or fax it to us here at MS Life Media.

Click here for our contact details.

Ordering via our Website

To add an item to your shopping cart

  1. Click a product category on the menu, to the left of the screen, to browse through the items that we have available.
  2. When you find an item you would like to purchase, click on the red button that says 'Add to Shopping Cart'. Note: if you require more than one of a particular item, you can type the amount you require in the box to the left of the button.
  3. Once you click on the button, you will be taken to your shopping cart, which displays a list of the items that you have currently selected, along with the shipping costs that have been calculated and a total price.
  4. To continue adding items to your cart, either click on 'Continue Shopping' or select a product category from the menu.

To check the shipping costs to your country

  1. To check the cost of shipping to your country, click on 'Change Country', while in the shopping cart screen, then choose your country from the list and click on 'Select Country'.
  2. The shopping cart will then be updated to show the shipping costs to the selected country.

To remove an item from your shopping cart

  1. To remove items from your shopping cart, click on the word 'Remove' next to the item that you want to take out of your shopping cart.
  2. Your shopping cart will be refreshed with the remaining items displayed.

To adjust the number of items in your cart

  1. If you wish to alter the quantity of the items that are in your shopping cart, change the number in the box next to the item and then click on 'Update'
  2. Your shopping cart will now show the new totals for the items you have ordered.

To place your order (checkout)

  1. Either click on 'Checkout' in the menu to the left of the screen, or click the 'Proceed to Checkout' button while viewing your shopping cart.
  2. If you are a current subscriber, or have purchased items from our new online shop before, type your email address and password into the Login box.
  3. If you have forgotten your password, click on the link at the bottom of the Login box.
  4. If you are a new customer, or your login details don't work, create a new account by typing your Name, Email Address and a Password that you select into the appropriate boxes, and then click on 'Next Step'
  5. When you Login or click on 'Next Step' you will be transferred to our Secure Server, which uses SSL encryption to protect your details. Note: We don't store your credit card details on our Internet server, so you will need to re-enter them whenever you make a new order.
  6. If you are an existing customer/subscriber, select your shipping address by clicking on the button that says 'Select this Address' - next to the address you want to use.
  7. If you are a new customer, or your address has changed, fill in the required details in the 'Add Shipping Address' box and then click on 'Add Address'
  8. Select your payment method and enter your credit card details, then click on 'Next Step'
  9. In the next screen, check the details of your order, including your Shipping Address, Payment Method and Shopping Cart items and totals. If you are happy with your order, type any other comments that you wish to make into the 'Extra Comments' box and then click once on 'Confirm Order'.
  10. Your completed order will be displayed on the screen, a copy is also sent to us and a copy will be emailed to you (excluding your credit card information) for your future reference.
  11. If you make any mistakes at any stage, a message will be displayed showing what you need to correct to proceed with your order.